General
Your shipping costs will be calculated in your shopping cart at the time of checkout and before you confirm your order. The default shipping option is a service such as UPS or USPS. Orders shipped to PO boxes or APO/FPO can only be shipped via USPS. Orders typically will ship the same day if placed before 12:00pm MDT, but may take up to two (2) business days from order confirmation. Orders with USPS shipping typically ship the following business day, but may take up to three (3) business days from order confirmation. "Business day" as used in this agreement is defined as Monday through Friday, except for federal or state holidays.
Backorders
In the unlikely event that an item on your order is backordered, you will be notified by phone, email, or mail within two (2) business days. At this point you can choose to either wait for the item, or remove it from your order. If you choose to wait, or we are unable to contact you, then the backordered item will ship out to you automatically just as soon as we get it back in stock. We will ship the available items immediately and ship the balance when it becomes available (with no additional shipping charges).
Payments for backordered items are paid in advance as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
Delivery Schedule
Orders are processed within two (2) business days of order placement and are shipped with UPS or USPS. If the customer refuses delivery, Enlighten Hemp, LLC reserves the right to deduct return shipping fees and/or customs and duty charges, as well as an 8% restocking fee from any refund due. Multiple shipping attempts from Enlighten Hemp, LLC may incur additional shipping fees.
Undeliverable Addresses
Orders that have been returned to us due to an incorrect address will be handled in a timely manner by our customer service department. If Enlighten Hemp, LLC has made the error, we will re-send the shipment to the correct address at no cost to you. If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within ten (10) days of receiving the undelivered package back, the package will be treated as a refused package (see "Refused Packages" for more info).
International Orders – Customs/Duty Charges | Currency Conversion
Unfortunately, we do not ship internationally at this time.
