Return Policy
If you purchased your product directly from Enlighten Hemp, LLC., we offer a 30-day return policy. To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it.
Please call or text us at 800.533.6115 to speak with a customer support representative who will provide instructions on how to return the product. Customer support hours are 24 hours a day, 7 days a week.
To start a return, you can contact us at hello@trimvana.com . Please note that returns will need to be sent to the following address:
1302 West McNab Road
Fort Lauderdale, FL 33309
You are responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returns.
You can always contact us for returns questions at hello@trimvana.com.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
At its discretion, Enlighten Hemp, LLC reserves the right to deduct return shipping fees and/or customs and duty charges, as well as an 8% restocking fee from any refund due. Multiple shipping attempts from Enlighten Hemp, LLC may incur additional shipping fees.
Refunds do not include return shipping fees and / or expedited shipping charges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@trimvana.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Late or Missing Refunds
If you haven’t received, please contact us at hello@trimvana.com or call / text 800.533.6115.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@trimvana.com or call / text 800.533.6115.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
